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Rotocoat scores 8.1!
July 2021 - Recently Rotocoat conducted a customer satisfaction survey among its customers. More than 25% have taken the trouble to share their experience and appreciation of our services. We are proud to inform you that we scored an 8.1 overall!
With a score of 8.1, it is clear that the overall picture of Rotocoat that emerges from the survey is positive. Especially the contact with our operations support assistants stands out. Customers indicate that they are treated politely and in a friendly manner. A deal is a deal, our employees think along with them and if there are any problems, our employees do their utmost to solve them properly and quickly.
Customers are also satisfied with our delivery time and delivery reliability. 89% of customers (2018: 79%) indicates that Rotocoat lives up to its slogan "Rotocoat reliable and fast".
Of course, the survey has also revealed issues that could be improved. Of course, Rotocoat will work with on these points of improvement with the aim of serving you even better.
The survey also showed that more than half of the customers are not aware that Rotocoat also specialises in thermal zinc spraying (also called flame spraying or metallising) of steel. Customers who have experience with thermal zinc spraying at Rotocoat are 100% satisfied.
Do you have any questions or objects for thermal zinc spraying?
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